Frequently Asked Questions
01. Reservierung & Vist
A: It’s simple: Go to our website, select the date, time, and number of participants – done. You will receive an immediate confirmation by email with all the details.
A: No, it’s completely flexible. You can reserve online and pay on-site, or pay online directly – both options are possible.
A: Yes, free of charge up to 24 hours in advance. You can find the cancellation link directly in your confirmation email.
A: Yes, no problem. Just contact us via WhatsApp or email, and we’ll assist you quickly.
A: Please be on time, as your session starts at the scheduled time. If you are late, we may not be able to guarantee the full playtime.
A: For your first visit, you should allow about 10 extra minutes. We’ll show you everything calmly so you can start relaxed. Next time, you can jump right in.
A: Ideally about 10 minutes early – this way you can start without stress.
02. Prices & Payment
A: The pricing is straightforward: per person and depending on the duration (30 or 60 minutes). The total amount is displayed automatically in the booking system.
A: You can pay on-site with cash or card. Online payment via Stripe is also available.
A: Yes, all prices are final and include VAT.
A: Currently, we do not offer special discounts for pupils or students. Our pricing system is intentionally simple and fair for everyone.
03. VR experience for first-time visitors
A: Not at all. Most of our guests are first-timers. We’ll guide you step by step – no prior experience is needed.
A: No. The introduction (about 10 minutes) does not count toward your playtime.
A: For some people, it feels a bit strange at first. That’s normal and goes away quickly. Taking a short break helps immediately.
A: For some people, it feels a bit strange at first. That’s normal and goes away quickly. Taking a short break helps immediately.
A: Comfortable clothing and closed-toe shoes – that’s all you need.
A: No, we provide all the equipment for you.
A: All equipment is thoroughly cleaned and disinfected after each use.
A: Yes, in most cases that’s not a problem.
A: Most games are available in English, but many are also available in German. During the briefing, we’ll help you find suitable content.
A: Yes, photos and videos for private use are welcome. Please respect the privacy of other guests.
04. Age Restrictions & Safety
A: Children from 6 years old can participate. For those under 18, we require parental or guardian consent.
A: Yes. We ensure age-appropriate content and supervise the children during the experience.
A: For epilepsy, heart conditions, or pregnancy, we recommend consulting a doctor beforehand.
A: Our team is always on-site and trained to respond quickly and calmly in emergencies.
A: For regular sessions, we ask that you do not bring your own food or drinks. For the party package, it is explicitly allowed and even encouraged.
A: Yes, our team is present the entire time and provides support if needed.
05. Directions & Parking
A: Kornhausstraße 1, 06846 Dessau-Roßlau – near the Bauhaus.
A: Yes, there are public parking spaces available nearby.
A: Yes, the location is well connected. You can find more travel details on our website under Contact.
A: Please contact us directly so we can provide you with the current accessibility options.
06. Party Packages & Special Offers
A: Our all-inclusive party package offers 2 hours of VR experience with 6 headsets in rotation, a private area, and everything you need for a successful celebration.
A: You get unlimited soft drinks and snacks throughout your entire stay – for all guests, the whole time.
A: Yes, absolutely. You can bring your own drinks, snacks, and of course your own birthday cake.
A: The number of participants is flexible. Six people play at the same time, and the others take turns.
A: Yes, our VR experience for tourists offers virtual tours, cities, and interactive learning content – perfect for visitors and school groups. 60 minutes for €30 per person.
A: VR is perfect for birthdays, company events, school trips, team-building, family outings, and tourist visits.
A: Yes, exclusive booking is possible upon request – even outside regular opening hours. Just contact us.
A: Yes, decorations for birthdays and parties are welcome. Please contact us beforehand so we can prepare everything for you.
07. Companies & School Groups
A: Yes, we offer customized VR events for companies – from team-building to corporate parties. Contact us for a personalized offer.
A: Yes, absolutely. We offer educational VR experiences for school classes and youth groups. Sessions start from 10 participants, with larger groups available upon request.
A: Yes, an exclusive booking is possible upon request. Just contact us via WhatsApp or through the contact form.
A: Up to 15 people can play at the same time. For larger groups, a smooth rotation system is used.
A: Yes, we offer curriculum-aligned VR content for schools. Contact us for more details about our educational programs.
A: Simply contact us via WhatsApp or through the contact form on our company page – we’ll get back to you promptly.
